Horizon - Merino Wool Hoodie

Order and Delivery Process - Key Points:

1: Order Processing Time:

• Takes 1-3 working days to process.
• Weekend orders may take slightly longer.

2: Delivery Time:

Average delivery: 8-12 working days after dispatch.

3: Placing an Order:

Add product to cart and check correct variants.

4: Shipping Costs:

Free shipping on all orders, no minimum order quantity.

5: Shipping Process:

Orders are shipped in bulk after reaching minimum quantity.

Delays may occur due to high order volume, but efforts will be made to ship as quickly as possible.

6: Contact Customer Service:

For any issues, reach out via email for assistance.

Enter accurate address details and proceed to checkout.

Confirm order and proceed to payment (SSL-secured options: Klarna, Credit Card, PayPal, EPS).

Complete order to confirm.

Return Policy - Key Points:

Return Window:

14 days after receiving your item to request a return.

Eligibility for Return:

Item must be unused, unworn, with tags, and in original packaging.

Must have the receipt or proof of purchase.

How to Start a Return:

Contact us at northshorefashion1@gmail.com to initiate.

Returns must be sent to our warehouse address.

Damaged or Incorrect Items:

Contact us immediately if your item is defective, damaged, or incorrect.

Non-Returnable Items:

Perishable goods, custom products, beauty items, hazardous materials, sale items, and gift cards are non-returnable.

Exchanges:

Best to return the item and make a separate purchase for the new one.

European Union Customers:

You have a 14-day cooling-off period for returns, no justification needed.

Refund Process:

If approved, refund will be processed to the original payment method within 10 business days.

Contact us if the refund takes longer than 15 business days.

Contact Us:

For any questions, email northshorefashion1@gmail.com